Thank you for shopping at Knot Tuft!

We understand that getting your items quickly is important to you, so we make every effort to process your order swiftly. Below are the details regarding our shipping procedures.

Processing Time

• Standard Processing: All orders are processed and shipped within 5 working days from the date of order.

Shipping Methods and Delivery Time

• Standard Delivery: We use Ninja Van or Qxpress for our deliveries, depending on which service can deliver the earliest. Delivery times are typically between 1-3 working days after dispatch. All deliveries are trackable, ensuring you can follow your order’s journey to your doorstep.
• Urgent Orders: For urgent deliveries, we offer same-day shipping via Lalamove, provided arrangements are made in advance. Please contact us directly to organize this service.

Shipping Charges

• Shipping fees are calculated and displayed at the checkout page. We strive to keep shipping costs fair and as low as possible.

Failed Delivery Attempt and Re-Delivery

• Re-Delivery: If the initial delivery attempt fails, we will offer one free re-delivery attempt. It is essential to ensure that the delivery information provided is accurate to avoid any delays.
• Additional Re-Delivery: If the item is returned to us after a failed delivery attempt, there will be a charge of $7 for each subsequent re-delivery attempt. It is crucial that customers ensure their availability or arrange an alternative, secure drop-off point with us in advance.

Tracking Your Order

• Once your order is shipped, we will provide you with a tracking number so you can track your delivery online.